Fido Finder - Where Lost Dogs Are Found
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Contact Us
Before clicking the email link please read these Frequently Asked Questions:
  

1. Is this website free to use?

Registering lost / found / safe dogs is 100% free. We do have optional upgrades for lost dog listings as well as Fido Finder dog tags that we sell, but the basic functionality of the site is free and always has been.
  
  

2. "My dog was found, how do I remove my listing?"

You need to change your dog's status to "Safe." Log in using the "Llog In" link at the top of the website. If you only have one registered dog you will be taken directly to his edit profile page, if not choose the dog you want to edit. Change the status dropdown menu to "Safe", and click "Save."
  
  

3. "I returned the dog I found to his owner, how do I remove his listing?"

To remove a Found Dog first log in using the "Log In" link at the top of the website, then view the dog's edit profile page and click the "Delete" button to delete the dog's listing. If this is the only dog you have registered and you no longer need your account, you can easily delete your entire account by clicking here.
  
  

4. "How do I delete my account?"

To completely remove your account use the "Delete Your Account" link on the login page. Or, just < a href="remove.php">click here.
  
  

5. "The registration form is asking me for a password, how do I get a password?"

If you are a new user the password box is for you to create your own password which will be associated with your email address. Returning users can use this box to sign in with their existing password at the same time as registering a new dog.
  
  

6. "How do I add an image / phone number / reward amount to my listing?"

To add an image, phone number, or reward amount to your listing log in and view your dog's edit profile page. Click the Upgrades image. Follow the instructions from there.
  
  

7. "I listed my dog on your site but he is not showing up under the Lost Dogs listings. Why not?"

Either you Registered your dog but did not use the Lost Dog registration form, and his status is therefore set to "Safe at Home", or your listing has been on the site longer than the 14 days allowed for a free listing. To change your dog's status to "Lost" first log in, then view your dog's edit profile page and change his status to "Lost", and click "Save". To extend the time your dog's listing shows on the site you can either click the "relist" link or add an upgrade to your listing. Adding an upgrade will give you extended time on the site without having to worry about renewing the listing. To add an upgrade see FAQ #6.
  
  

8. "How do I request a refund for upgrades?"

If your dog has been listed with optional upgrades for over 21 days, and he was not found via Fido Finder, you may request a refund for those upgrades. You have a 7-day window after the 21 days has passed to request the refund. We do not deny any requests, but you do have to click the request refund link in order for the refund to be processed. To request the refund, log in to the site, view your dog's edit profile page and choose "Upgrades". If you are in the 7-day window you will see a list of your transactions with a link to "request refund." Email requests for refunds will not be honored, you must use the automated process.